Customer Service

Our customer service team* are available to provide information, advice and support to people who use our services, relatives and carers. The team can help to answer any questions you may have about the care the Trust provides and help guide you through services provided by the NHS and other organisations.

If you need help in a crisis, please follow the guidance on the help in a crisis page on the website, and if you are currently using NSFT services, please continue to make contact with your care team for support.

What do the customer service team do?

The customer service team can:

• provide information about NHS and other services,
• signpost to specialist services,
• listen to concerns, comments, compliments and suggestions,
• help solve problems that need quick resolution,
• manage complaints.

The customer service team actively encourage feedback on the services we provide. If you have any comments, would like to suggest any improvements or would like to use the service, please get in touch.

We welcome the opportunity to explore how we can put things right and how we can learn from your experience.

The quickest way to resolve any issues is to speak to the staff at the time. Our staff want to make sure you receive the best possible care and welcome this opportunity.

If you have talked to staff and you remain unhappy, you can take this further and make a formal complaint.

Please send information to:

Customer Service Team,
Hellesdon Hospital,
Drayton High Road,
Norwich, NR6 5BE
Telephone: 01603 421486     Email:customer.service@nsft.nhs.uk