Feedback on our Services

Your feedback is essential to help us monitor the effectiveness of our services and to plan for the future.

The Friends and Family Test (FFT) is an important opportunity for you to provide feedback to our Wellbeing service by answering the simple question: How likely are you to recommend our service to friends and family if they needed similar care or treatment?

You will receive a form to complete and return to us, or if you prefer, you can give your response online at:  yourserviceyoursay.com.  You are encouraged to provide your feedback as soon as possible so your experience of our care is still fresh in your mind. This helps us to ensure that the feedback we collect is accurate and in 'real time'.

The information from the FFT helps us to see what we are doing well, and where we need to make improvements.

For other ways to comment on the care you have received from Norfolk and Waveney Talking Therapies, please read our information about making compliments and complaints and about the Patient Liaison Service (PALS).

The FFT is used throughout the NHS and you can find results from any Trust by searching on  www.nhs.uk. You can find more information about the Friends and Family Test on NHS Choices at  http://www.nhs.uk/NHSEngland/AboutNHSservices/Pages/nhs-friends-and-family-test.aspx