Frequently Asked Questions

How can my professional area find out more about what the Norfolk and Waveney Talking Therapies offers?

If you are a GP or work in a primary care setting you will have a 'named clinician', otherwise known as a Talking Therapies Advisor, attached to your practice who will see people in your practice if you have space available, or who will make be available to you to discuss referrals or queries.

We are also happy to come to meetings to share information about our service to staff working in any professional area. If staff work out of a range of settings, we can set up an online workshop or webinar session to tell you more about the service and answer any questions.

If you want to arrange a meeting email contact your local team:

Norfolk and Waveney
email: admin@wellbeingnandw.co.uk
telephone: 01603 421504

Will the service work with people who are currently drinking too much alcohol or taking non-prescribed drugs?

We recognise that often drinking too much alcohol or using non-prescription drugs can be a way of coping when life feels overwhelming or as a way of coping with stress, anxiety and depression. As long as people do not come to our service under the influence of alcohol or drugs, and can focus well enough to benefit from our help, we are very happy to work to help people develop alternative ways to cope. This includes helping people who may also be accessing support for their use of alcohol or non-prescription drugs.

What if I make a referral and they are already getting help from mental health services and I didn’t know?

We have access to information at referral about whether someone is currently open to our Wellbeing service or has had previous contact with us. We also will check whether they are open to another mental health team or if they have previously been open to another team. This can help us ensure that we offer the most suitable service and avoid confusion.